Aftercare
Service Plans & Pricing
Flexible service options designed to keep your air source heat pump and hot water cylinder running efficiently, all year round.
We'll contact you approximately 30 days before your service is due to arrange a convenient appointment.
Plans
Choose the plan that works for you
Whether you prefer a simple annual payment or spreading the cost monthly, we've got you covered.
One-Off Annual Service
Pay a single annual fee before your service. We'll contact you 30 days before your next service is due to book you in.
One payment. One visit. Complete peace of mind.
Monthly Service Plan
Spread the cost with convenient monthly instalments by Direct Debit. Your service will be automatically scheduled each year.
* Minimum payments must have been met before first service can be arranged.
Affordable monthly payments. Reliable year-round cover.
All prices include VAT.
Compare
Which plan is right for you?
Most homes with an air source heat pump and hot water cylinder are best covered by the combined plan — it includes every check and saves £87 a year versus booking both services separately.
| What's covered | Heat Pump | Cylinder | RecommendedHeat Pump & Cylinder |
|---|---|---|---|
| Full air source heat pump service | |||
| Full hot water cylinder service | |||
| Refrigerant & pressure checks | |||
| PRV, expansion vessel & safety valve checks | |||
| Immersion heater & earth continuity tests | |||
| System filter clean & controls check | |||
| Annual service documentation | |||
| Reminder 30 days before service due | |||
| Annual price (inc. VAT) | £180 | £165 | £258 |
| Monthly price (inc. VAT) | £15.00 | £13.75 | £21.50 |
| Enquire | Enquire | Choose this plan |
All prices include VAT. Monthly plans are paid by Direct Debit.
What's Included
Every important check, covered
A qualified Gwella Group engineer will visit your property to carry out a full service of your air source heat pump and/or cylinder. Here is a summary of what's included in each service package.
Air Source Heat Pump Service
- Inspect the overall condition and operation of the heat pump unit
- Remove any dirt or blockages from the evaporator fins where required
- Ensure the fan discharge area is free from debris or restrictions
- Check the condensate drain for clear and effective drainage
- Examine insulated pipework and flexible hoses for wear or damage
- Review and confirm correct controller and temperature settings
- Inspect the system for signs of refrigerant loss or leakage
- Check system pressure levels and repressurise where necessary
- Measure antifreeze protection levels within the system (glycol top-ups, additional charge applies)
- Verify heating and domestic hot water controls are functioning correctly
- Inspect refrigeration pipework and components for any visible leaks
- Clean and service the magnetic system filter
- Record and update annual maintenance documentation
Cylinder Service
- Inspect and clean the pressure reducing valve (PRV) cartridge
- Check and clear the inlet strainer, replacing components if required
- Check expansion vessel charge pressure and adjust where necessary
- Inspect safety relief valves and discharge pipework
- Ensure all discharge pipework is free-flowing and unobstructed
- Test immersion heater functionality and thermostat operation
- Complete earth continuity and grounding safety checks
- Verify cylinder temperature sensors are securely fitted and operating accurately
- Complete and update the annual service record documentation
Qualified & experienced engineers
All work completed by fully qualified and accredited professionals.
Protect your investment
Regular servicing helps maintain efficiency, reduce running costs and extend the life of your system.
Peace of mind
Reliable performance, safer operation and less chance of unexpected breakdowns.
FAQs
Common questions
Peace of mind, every year
Regular servicing helps maintain performance, protects your warranty, reduces running costs and extends the life of your system.